Technology and troubleshooting.

Thursday, August 25, 2016

Cisco webex recorder is not opening in windows 7

This tutorial describes How to fix Cisco WebEx recorder is not opening in windows 7.

My Scenario:-
We are using Cisco WebEX recorder to capture the Screen. Its not using frequently when ever their is a need they capture desktop screen and review it later. I received call a from a user that Cisco Webex recorder app is not opening but the player is functioning fine.

Troubleshooting:-
Uninstall and reinstall the Cisco WebEx Program still same issue persist.
I realized that their is a problem with recent windows patches applied in the user machine.

Solution:-
After uninstall Windows Update KB3164035 Cisco WebEx recorder is open like a charm
For more information Visit Microsoft KB Portal

I hope this information is useful for you. Please forgive any typos or incomplete sentences.
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