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Wednesday, November 11, 2020

Cisco Any Connect VPN installation failed : Rolling Back Windows. There is a problem with the windows installer package....

Many of us might have noticed the below error message while installing Cisco Any Connect VPN on Windows computers.

Error Message: There is a problem with the windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Cisco Any Connect VPN installation failed : Rolling Back Windows. There is a problem with the windows installer package....

 Reason: There could be an issue with Signature Verification of the Package.

Below is the screenshot of the error message, post this error the installation status will be " Rolling Back" and the installation gets failed.

Cisco Any Connect VPN installation failed : Rolling Back Windows. There is a problem with the windows installer package....

When you contact your system admins, they might say there could be an issue with the Operating System files.

Of course, we have to do basic checks on Anti Virus software which may block such installation.

After doing a little bit of research we had found the actual issue. To overcome this issue, follow the below procedures:

*    On your Windows computer go to Advanced Boot Options by pressing F8 (or based on the manufacturer) while rebooting the computer.

*     For the older version of Windows the Advanced Boot Options will be shown as below.

Cisco Any Connect VPN installation failed : Rolling Back Windows. There is a problem with the windows installer package....

*    To get into the Advanced boot options page for Windows 10, hold the Shift key and click restart. Once restarted you will see the options as in the below screenshot.


Cisco Any Connect VPN installation failed : Rolling Back Windows. There is a problem with the windows installer package....

Follow these steps to disable the signature verification, Click Troubleshoot > Startup setting > 

Restart. Now you will get Startup Setting Options (refer below image), on this screen click F7 to Disable the " Driver Signature Environment"

After this, your system will get restarted and the Cisco Anyconnect VPN installation will not be an issue :-)

Cisco Any Connect VPN installation failed : Rolling Back Windows. There is a problem with the windows installer package....

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